We replaced our payment processing provider to Loyalty Sense Inc. I must say the customer service and support they have shown us has been exceptional! Walking us step by step through each process of how to use our new terminals was super helpful. The assigned sales account manager personally came in a handful of times to assist us with the new change. We appreciate all the time he took with us and it was nice to work with someone who was knowledgeable about the product and service that was provided to us.
Loyalty Sense Inc. has been the provider of payment processing solution for quite some time now. Originally, we chose to use their services because they had a local representative to service our accounts. Their rates and fees were lower in every category than the vendor we were currently using. Their ability to assist us in both our face to face transactions has been extremely helpful. Their attention to detail and willingness to help with any situation that comes up makes them a valuable asset. We are utilizing their payment processing solution at multiple locations.
In addition to having 24/7 customer service and technical support, we have our local agent’s phone number as a backup. I would recommend Loyalty Sense to anyone that is interested in saving money on their credit card rates and fees or anyone that wants to work with a genuine company providing stellar customer service.